TERMS AND CONDITIONS
Last updated: 5 August 2026
IMPORTANT INFORMATION
These Terms and Conditions govern the purchase and use of services and products supplied under the name David Millar Coaching. They include important provisions about the nature and limits of coaching, payment obligations, cancellation rights, emotionally and physically demanding practices, confidentiality, intellectual property and liability.
Please read these Terms carefully before making a booking or purchase. By placing an order, accepting a proposal, signing a Client Agreement, booking or attending a session or event, accessing digital content, or otherwise using a Service, you agree to be bound by these Terms and any Service Description that applies to your purchase.
Nothing in these Terms excludes or restricts any legal right or remedy that cannot lawfully be excluded or restricted.
1. ABOUT US AND HOW TO CONTACT US
1.1. The Services are supplied by David Millar Coaching Limited, trading as David Millar Coaching (referred to in these Terms as “David Millar Coaching”, “we”, “us” or “our”). David Millar Coaching Limited is a company registered in England and Wales under company number 17068885.
1.2. Our business details are:
Registered office and postal address: 167-169 Great Portland Street, Fifth Floor, London, United Kingdom, W1W 5PF
Company number: 17068885
1.3. References to “you” or the “Client” mean the person purchasing, booking, accessing or participating in a Service. Where Couples Coaching is purchased, both participants are Clients and each agrees to these Terms. Where an organisation purchases Services for another participant, sections that concern participation, conduct, confidentiality, safety, intellectual property and liability apply directly to the participant as well as the purchasing organisation.
1.4. If you need to give us formal notice, cancel a Contract, make a complaint or ask a question about these Terms, email us at the address above. We may ask you to confirm important notices in writing.
2. DEFINITIONS AND CONTRACT DOCUMENTS
2.1. In these Terms:
Client Agreement means any separate coaching agreement, informed-consent form, health declaration, waiver or participation agreement signed or accepted by you.
Contract means the legally binding agreement between you and us for a Service.
Digital Content means videos, audio, downloads, online courses, workbooks, templates or other content supplied electronically.
Event means an in-person or online workshop, retreat, group gathering, ceremony, programme day or other scheduled event.
Fees means all amounts payable for the relevant Service.
Service means any private coaching, Couples Coaching, group programme, workshop, Event, retreat, Digital Content, book, resource or related service supplied by us.
Service Description means the proposal, sales page, booking page, checkout page, order confirmation or email that identifies the specific Service, duration, inclusions, Fees and any offer-specific rules.
2.2. The documents forming the Contract apply in the following order if there is an inconsistency:
Any later written variation expressly agreed by both parties.
The Service Description or signed proposal, but only for offer-specific matters such as scope, dates, Fees and programme duration.
The Client Agreement or Event participation agreement.
These Terms.
Any other website or promotional material.
2.3. No document may remove a mandatory statutory right. A specific term will take priority over a general term concerning the same subject.
3. ELIGIBILITY AND AUTHORITY
3.1. You must be at least 18 years old and have legal capacity to enter into the Contract, unless we expressly agree in writing to work with a person under 18 and obtain all required parent or guardian permissions and safeguarding information.
3.2. If you make a purchase for a business or organisation, you confirm that you have authority to bind it. If you purchase for another individual, that participant must separately accept all participation-related terms before the Service begins.
3.3. You must ensure that information supplied to us is accurate, complete and not misleading. You must promptly update information that materially affects your participation, payment or safety.
4. HOW THE CONTRACT IS FORMED
4.1. Website descriptions, discovery calls, proposals and advertisements are invitations to purchase and do not oblige us to accept an order.
4.2. Your order is an offer to purchase the relevant Service. The Contract begins when we send written confirmation accepting the order, accept payment, countersign an agreement, or begin supplying the Service, whichever occurs first.
4.3. We may decline an order before acceptance because of availability, suitability, an obvious pricing or description error, inability to process payment, suspected fraud, or another legitimate reason. If payment has been taken and we decline the order, we will refund it.
4.4. You must check the order confirmation and promptly report any error. We may correct an obvious clerical or pricing error. If the corrected price is higher, we will seek your agreement before proceeding or refund amounts paid.
4.5. We will provide confirmation of a distance or off-premises Contract in a form you can retain, normally by email. You should keep a copy of the confirmation, Service Description and these Terms.
5. NATURE AND SCOPE OF COACHING
5.1. We provide developmental and educational coaching. Depending on the Service, this may include personal development, transformational, mindset, emotional, relational, behavioural, leadership and performance coaching; reflective enquiry; discussion of beliefs, behaviour and past experiences; goal-setting; meditation; breathwork; embodiment; somatic awareness; visualisation; journalling and other experiential practices.
5.2. Coaching is a collaborative process. It may support insight, choice, accountability and behavioural change, but it is not a regulated clinical or emergency service.
5.3. Unless we expressly enter into a separate written agreement stating otherwise, the Services are not:
psychotherapy, counselling or psychiatric or psychological treatment;
medical assessment, diagnosis, treatment or rehabilitation;
crisis intervention or emergency support;
addiction treatment;
legal, tax, investment or financial advice;
relationship mediation, family therapy or an assessment of who is right in a dispute; or
a substitute for advice or treatment from an appropriately qualified professional.
5.4. Coaching does not diagnose, prevent, treat or cure any medical condition, mental-health condition, psychological disorder or addiction. Any discussion of psychological ideas, trauma, attachment, nervous-system responses, parts, archetypes or similar concepts is educational and exploratory unless expressly provided by a suitably regulated professional under a separate agreement.
5.5. You remain responsible for your choices, actions, relationships, finances, career, business and wellbeing. You should obtain independent professional advice before making decisions requiring medical, therapeutic, legal, tax, financial or other regulated expertise.
5.6. Results cannot be guaranteed. Outcomes depend on many factors, including your circumstances, participation, decisions and implementation. Testimonials and examples describe individual experiences and are not promises of equivalent results.
6. SUITABILITY, HEALTH AND PROFESSIONAL SUPPORT
6.1. You confirm that you can understand the nature of the Service, give informed consent and participate voluntarily. You must tell us before participation about any physical or mental-health condition, injury, pregnancy, medication, recent surgery, history of fainting or seizures, cardiovascular or respiratory issue, current severe distress, or other circumstance that could materially affect safe participation in a proposed practice.
6.2. If you are receiving medical, psychiatric, psychological or therapeutic care, you remain responsible for continuing that care. You must not stop or alter prescribed medication or treatment because of anything discussed in coaching without consulting the relevant qualified professional.
6.3. We do not independently verify your health information or provide medical clearance. Disclosure enables us to consider reasonable adjustments or whether a practice appears unsuitable, but does not transfer responsibility for medical assessment to us.
6.4. We may reasonably require medical or specialist clearance, decline a particular exercise, or pause, adapt or end a Service where we believe that:
coaching is unsuitable or outside our competence or insured scope;
specialist, clinical or emergency support is more appropriate;
continuing may create an unreasonable safety risk;
material information has not been disclosed;
your needs materially exceed the agreed scope; or
safe and constructive coaching is no longer possible.
6.5. Coaching is not monitored continuously and we do not provide emergency support. If you or another person is in immediate danger, call 999 or attend Accident and Emergency. For urgent medical advice in the UK, contact NHS 111 or your GP. Do not wait for a response from us.
7. EMOTIONAL, SOMATIC AND PHYSICAL PRACTICES
7.1. Coaching may involve emotionally challenging reflection, discussion of past experiences, awareness of bodily sensations, meditation, movement, breathwork or other voluntary experiential practices. These can evoke discomfort, fatigue, strong emotion, distress, dizziness, tingling or other physical or psychological responses.
7.2. You understand that some discomfort is an inherent possibility of reflective and experiential work. It is not possible to identify or remove every risk. You choose whether to participate and may pause, modify, observe or decline an exercise at any time.
7.3. You agree to follow reasonable safety instructions, remain within your own capacity, avoid participating while intoxicated or materially impaired, and stop immediately if you experience pain, faintness, severe breathlessness, confusion, overwhelming distress or another concerning symptom. You must tell the facilitator as soon as reasonably possible.
7.4. More intensive practices, including extended breathwork, cold-water exposure, heat-based practice, sweat lodge, strenuous movement or other higher-risk activities, may require a separate health questionnaire, informed-consent form and practice-specific safety briefing. Completion of those documents is a condition of participation.
7.5. You must not participate in a practice where a qualified professional has advised you not to do so. We may refuse participation on reasonable safety grounds even if you are willing to proceed.
7.6. Acceptance of inherent risk does not excuse negligence or remove any legal responsibility that cannot lawfully be excluded.
8. CLIENT RESPONSIBILITIES AND WORKING RELATIONSHIP
8.1. You agree to:
engage honestly and take reasonable responsibility for your participation;
provide relevant and accurate information;
communicate if the pace, method or subject matter feels unsuitable;
make your own decisions rather than treating coaching discussion as instruction;
respect agreed boundaries, appointment times and communication channels;
behave respectfully towards us, our team, venues and other participants; and
comply with reasonable safety, safeguarding and venue requirements.
8.2. You are free to reject a suggestion or exercise. Your consent to one exercise does not imply consent to another.
8.3. Coaching does not create an employment, agency, partnership, fiduciary or joint-venture relationship. References to “partnership” describe a collaborative coaching relationship only.
9. BOOKINGS, ATTENDANCE AND COMMUNICATION
9.1. Session duration, frequency, delivery method and programme length are stated in the Service Description. Sessions may be online, by telephone or in person as agreed.
9.2. Unless the Service Description says otherwise, you must give at least 7 clear days’ written notice to reschedule an individual or couples session. A session cancelled or rescheduled with less notice may be treated as used and charged in full, except where we agree otherwise because of a genuine emergency or exceptional circumstance.
9.3. If you arrive late, the session will normally still end at the scheduled time. If you do not attend or are more than 15 minutes late without contacting us, we may treat the session as missed and used.
9.4. If we need to cancel a session, we will offer a reasonable alternative date. If we cannot provide a replacement within a reasonable period, we will credit or refund the part of the Fee attributable to that session. We are not responsible for incidental travel, accommodation, childcare or other costs unless the law requires otherwise.
9.5. Unless otherwise stated, all sessions included in a programme must be used during the programme term or within 30 days after its scheduled end. Unused sessions then expire, except where delay was caused by us or we agree an extension in writing.
9.6. You are responsible for checking time zones and ensuring a suitable private location, reliable connection and functioning equipment for online sessions. If our technology fails materially, we will rearrange or complete the session. If your technology fails, we will use reasonable efforts to continue by another agreed method, but the session may still count as used where delivery was reasonably available from our side.
9.7. Between-session contact, if included, is for reasonable coaching support within the boundaries stated in the Service Description. It is not continuous access, crisis support or a substitute for a scheduled session. Unless otherwise agreed, we aim to respond during ordinary working days and do not guarantee an immediate response.
10. FEES, PAYMENT AND INSTALMENTS
10.1. Fees, currency, due dates and what is included are stated in the Service Description. Unless expressly stated otherwise, Fees include any applicable taxes for which we are required to account.
10.2. Payment plans are a means of paying a fixed programme Fee in instalments unless the Service Description expressly describes the Service as a rolling monthly arrangement. Ending participation does not automatically convert a fixed-price programme into a pay-per-session service.
10.3. You authorise our payment provider to collect agreed payments on the stated dates. You confirm that you are authorised to use the selected payment method. Payment information is processed by the payment provider under its own terms and privacy notice; we do not normally retain complete card details.
10.4. Payments must be made without set-off or deduction unless you have a legal right to do so. You remain responsible for bank charges, failed-payment fees imposed by your provider and any applicable currency conversion costs.
10.5. If a payment fails or becomes overdue, we may notify you, retry an authorised payment method, and suspend access to sessions, events, materials or support until the account is brought up to date. We will provide a reasonable opportunity to remedy an inadvertent failure before terminating, unless fraud or repeated default is suspected.
10.6. We may recover reasonable costs lawfully incurred in collecting overdue sums. Nothing in this section permits a disproportionate penalty.
10.7. Fees already paid for Services properly supplied are non-refundable, subject always to your statutory rights and the express cancellation provisions below.
11. STATUTORY CANCELLATION RIGHTS FOR CONSUMERS
11.1. This section applies where you are a consumer and make a distance or off-premises Contract to which the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply.
11.2. For most service contracts, you may cancel without giving a reason within 14 days after the day the Contract is made. To cancel, you must communicate a clear statement of your decision before the period expires. You may email us or use the model cancellation form at the end of these Terms, but use of that form is optional.
11.3. If you expressly ask us to begin supplying a Service during the 14-day cancellation period and then cancel within that period, you must pay a proportionate amount for the Service properly supplied up to the time you tell us you are cancelling, provided the applicable legal requirements have been met.
11.4. If a service has been fully performed within the cancellation period, your right to cancel may be lost only where you expressly requested early performance and acknowledged that the right would be lost once the service had been fully performed, as required by law.
11.5. For Digital Content supplied without a tangible medium, the right to cancel may be lost once supply begins only where, before supply, you expressly consent to immediate supply, acknowledge that this means losing the right to cancel, and receive the required contract confirmation.
11.6. Certain contracts for accommodation, catering or leisure activities to be supplied on a specific date or during a specific period may be exempt from the statutory cooling-off right. This may apply to a dated retreat, workshop or Event. Where an exemption applies, the Event cancellation policy disclosed before purchase will govern, subject to your other statutory rights.
11.7. Where you validly cancel under this section, we will reimburse payments due to be refunded without undue delay and normally within 14 days after being informed of your decision, using the original payment method unless otherwise agreed. We may deduct the lawful proportionate charge described above.
11.8. This section is separate from any contractual right to end a programme after the statutory cancellation period.
12. CONTRACTUAL CANCELLATION AND EARLY TERMINATION BY THE CLIENT
12.1. The Service Description will identify whether your arrangement is:
a fixed-term, fixed-price programme;
a minimum term followed by a rolling monthly service;
a rolling monthly service; or
a single session, Event, product or Digital Content purchase.
12.2. Private coaching minimum term. Unless the Service Description states otherwise, an ongoing private coaching arrangement has a minimum commitment of three months. After the minimum term, you may end a rolling monthly arrangement by giving at least 30 days’ written notice before the next billing date. If notice is received less than 30 days before that date, the next monthly payment remains payable and the Service continues through the period covered by it.
12.3. Fixed-term programmes paid by instalments. Where the Service is sold for one total Fee payable in instalments, the instalments are not a cancel-anytime subscription. If we agree to release you from the remaining term, the early-termination terms in the Service Description apply. In the absence of a different stated term, you must give 30 days’ written notice and pay an early-termination charge equal to two monthly programme instalments.
12.4. Fixed-term programmes paid upfront. If you end a programme early after the statutory cancellation period, you must give 30 days’ written notice. Any discretionary refund for the unused part will be calculated after deducting: (a) the value of Services and materials already supplied; (b) sums already due; and (c) an early-termination charge equal to two monthly programme fees.
12.5. The early-termination charge is intended as a reasonable estimate of administrative costs, committed delivery capacity and loss arising from early release, rather than a penalty. It will not exceed the unpaid balance of the Fee and will be reduced to the extent required by law or where we avoid or mitigate the relevant loss. We may waive or reduce it in exceptional circumstances at our discretion. This does not affect statutory rights.
12.6. Deposits and reservation fees are non-refundable after any statutory cancellation period where they reasonably reflect the cost and loss associated with reserving capacity, except where the Service Description states otherwise or the law requires a refund.
12.7. Leaving a programme, failing to attend or ceasing to use materials does not itself cancel the Contract. Notice must be sent to hello@davidmillarcoaching.com.
13. OUR RIGHT TO PAUSE OR END SERVICES
13.1. We may pause or terminate a Service immediately where reasonably necessary because of:
serious or repeated abusive, threatening, discriminatory, sexually inappropriate, intoxicated or disruptive conduct;
a serious safety or safeguarding concern;
fraud, unlawful conduct or deliberate misuse of our materials;
non-payment following a reasonable opportunity to remedy it;
a material breach that cannot be remedied; or
conduct that makes a safe and constructive working relationship impossible.
13.2. For a remediable material breach, we will normally explain the concern and allow a reasonable opportunity to correct it before termination.
13.3. We may also end coaching on reasonable notice if we believe that it is no longer suitable, effective, within our competence or professionally appropriate, or if illness or another circumstance means we cannot continue. Where this is unrelated to your breach, we will refund any identifiable prepaid Fee for Services not supplied. We will not charge an early-termination fee.
13.4. On termination, access to ongoing Services and licensed materials may end. Accrued payment obligations and sections intended to continue, including confidentiality, intellectual property, data protection, liability and dispute provisions, remain effective.
14. CONFIDENTIALITY
14.1. We will treat information shared in private coaching as confidential and use reasonable care to protect it. Confidentiality is subject to the limits in this section and our Privacy Notice.
14.2. We may disclose information where reasonably necessary:
with your consent;
to provide or administer the Service through team members and service providers who are subject to appropriate confidentiality or data-protection obligations;
in professional supervision or consultation, using anonymised information where reasonably possible;
where required by law, regulation, court order or a competent authority;
where we reasonably perceive a serious risk of harm to you or another person;
in relation to a safeguarding concern involving a child or adult at risk; or
to insurers, legal advisers or other professional advisers in connection with a complaint, claim or legal obligation.
14.3. We do not promise absolute secrecy or that electronic communications can never be intercepted. You are responsible for choosing a private location and secure device for remote sessions.
14.4. You may share your own experience of coaching, but must not disclose another participant’s personal information or confidential contribution without their express permission.
14.5. Sessions may be recorded only with the express agreement of everyone present. Recording consent for coaching or accessibility purposes is separate from consent to use a recording, image, testimonial or story publicly.
15. COUPLES COACHING
15.1. In Couples Coaching, both participants are joint Clients of the coaching process. The aim is to support understanding, communication and choice. We do not act as an advocate for one partner, decide factual disputes, determine blame, provide legal advice or guarantee preservation of the relationship.
15.2. Both partners must accept these Terms and any Couples Coaching Agreement. Each is jointly responsible for attending and participating, but payment responsibility will follow the Service Description and payment arrangement.
15.3. No-secrets framework. Information materially relevant to the joint coaching process should not be used to create a secret alliance with the Coach. If one partner communicates privately, we may encourage or require that relevant information be brought into the joint work. We will not automatically disclose every private communication, but we may pause joint coaching if withholding material information makes the work unsafe, misleading or unworkable. The detailed approach may be stated in the Couples Coaching Agreement.
15.4. We may meet either partner individually where agreed. An individual meeting remains part of the couples engagement unless a separate individual coaching Contract is expressly made.
15.5. Either partner may withdraw consent to joint coaching. If one partner withdraws, joint sessions will stop. Financial consequences follow the applicable fixed-term or cancellation provisions unless we agree otherwise. Separation does not automatically cancel outstanding payment obligations.
15.6. Couples Coaching may be inappropriate where there is coercive control, abuse, fear of retaliation, serious unmanaged addiction, active crisis or another material safety concern. We may decline, suspend or end joint work and recommend specialist support. Joint coaching is not a substitute for domestic-abuse services, safeguarding intervention, legal advice or clinical treatment.
15.7. We will not provide reports, opinions or testimony for relationship, family or court proceedings unless legally compelled. Notes are not prepared as forensic or court evidence.
16. GROUP PROGRAMMES, WORKSHOPS, RETREATS AND EVENTS
16.1. Event dates, venue, inclusions, accommodation, meals, eligibility and cancellation rules are stated in the Service Description. You are responsible for checking that the Event is suitable before booking.
16.2. Unless expressly included, travel, insurance, equipment, incidental expenses and additional accommodation are your responsibility. You should arrange appropriate travel insurance for material non-refundable costs.
16.3. Participation is voluntary. You may observe, modify or withdraw from an exercise, although this does not create a right to a refund where the Event remains properly available.
16.4. You must follow reasonable venue, fire, hygiene, safeguarding and safety instructions. You must not attend or participate while affected by alcohol, illegal drugs, non-prescribed intoxicants or any condition that makes participation unsafe.
16.5. We may remove a participant for serious misconduct or refusal to follow reasonable safety instructions. Where removal results from the participant’s breach, no refund is due except where required by law.
16.6. Group members agree to respect one another’s privacy and not share another participant’s personal disclosures, image, recording or identifying information without permission. We set and reinforce this expectation but cannot guarantee that every participant will comply. You should use your own judgement about what you disclose in a group.
16.7. Photography, filming, testimonials and promotional use require separate, specific consent. Declining promotional consent will not by itself prevent participation. Incidental venue security systems or crowd photography will be explained where applicable.
16.8. You must disclose dietary, allergy, accessibility and relevant health information by the stated deadline. We will consider reasonable adjustments but cannot guarantee that every need can be accommodated. Severe allergies and accessibility requirements should be discussed before booking.
16.9. We may make reasonable changes to running order, content, facilitator or venue where the overall Service remains materially consistent. If a material change significantly reduces what you purchased, we will offer an appropriate remedy, which may include a transfer, credit, price reduction or refund.
16.10. Event places may be transferable only with our prior written approval and subject to suitability, administration, health screening and acceptance of these Terms by the replacement participant.
17. EVENT CANCELLATION, POSTPONEMENT AND FORCE MAJEURE
17.1. The Event-specific refund and transfer policy displayed before purchase applies. If none is displayed, the following default policy applies after any statutory cancellation right:
more than 60 days before the Event: refund less a reasonable non-refundable reservation deposit and any specifically disclosed irrecoverable costs;
30 to 60 days before the Event: 50% of the Event Fee is refundable;
fewer than 30 days before the Event: no refund, although we may permit a suitable replacement participant or transfer at our discretion.
17.2. The above deductions will not exceed our reasonable loss and irrecoverable costs arising from cancellation. We will take reasonable steps to mitigate loss, including considering an approved replacement where practicable.
17.3. If we cancel an Event and do not offer an acceptable replacement, we will refund the Event Fee paid to us. Unless required by law, we are not responsible for separately booked travel, accommodation, lost earnings or other consequential costs. Travel insurance is strongly recommended.
17.4. If circumstances outside our reasonable control prevent or materially delay delivery, including severe weather, natural disaster, epidemic, government restriction, venue closure, transport disruption, utility or technology failure, serious illness, civil disorder or similar event, we may postpone, relocate, adapt or reschedule the Service. We will communicate promptly and seek a fair solution, taking account of Services already supplied and irrecoverable costs.
17.5. Nothing in this section removes any refund or price-reduction right you have where the Contract is not performed and the law requires a remedy.
18. DIGITAL CONTENT, BOOKS AND OTHER PRODUCTS
18.1. Digital Content is licensed, not sold, for your own personal, non-commercial development unless the Service Description expressly permits another use.
18.2. You are responsible for checking disclosed compatibility and technical requirements. We will provide Digital Content of satisfactory quality, fit for a disclosed particular purpose where applicable, and as described, subject to statutory rights.
18.3. Access duration is stated in the Service Description. “Lifetime access” means access for as long as we continue to operate and host that product, subject to reasonable platform and format changes, and does not mean the lifetime of any individual.
18.4. We may make reasonable updates that do not materially reduce the Digital Content purchased. We may suspend access to address security, legal or technical issues.
18.5. Physical goods, including books, are subject to any delivery, returns and cancellation information shown at checkout and your statutory rights. Risk passes on delivery to you or a person you identify to receive the goods.
19. INTELLECTUAL PROPERTY
19.1. We or our licensors own all intellectual-property rights in the website, programmes, frameworks, session resources, recordings, workbooks, exercises, designs, text, video, audio and Digital Content supplied by us (“Materials”).
19.2. Once applicable Fees are paid, we grant you a limited, personal, revocable, non-exclusive, non-transferable licence to access and use the Materials for your own non-commercial development during the stated access period.
19.3. You must not, without prior written permission:
copy or reproduce substantial parts of Materials except for reasonable personal use;
share login credentials or provide Materials to another person;
publish, upload, sell, sublicense, distribute or commercially exploit Materials;
teach, train or create a competing product substantially derived from Materials;
remove copyright, trade-mark or ownership notices; or
record a session or Event without express consent.
19.4. You retain ownership of original material you create and provide to us. You grant us a limited licence to use it only as reasonably necessary to provide the Service, comply with law and handle a complaint or claim.
19.5. We will not publicly use your name, likeness, testimonial, story or identifiable work for marketing without separate consent. You may withdraw marketing consent prospectively, although this may not require recall of material already lawfully printed or distributed.
20. PRIVACY AND DATA PROTECTION
20.1. We process personal data in accordance with applicable data-protection law and our Privacy Notice at [INSERT LINK TO PRIVACY NOTICE]. The Privacy Notice explains the personal data we collect, purposes and lawful bases, service providers, international transfers, retention and your rights.
20.2. Coaching may involve health, wellbeing or other sensitive information. Where required, we will identify an appropriate lawful basis and condition for processing it. Agreeing to these Terms is not treated as consent to every form of data processing.
20.3. You must not provide another person’s sensitive information unless you have a lawful and appropriate reason to do so. In couples and group work, each participant’s data rights remain individual.
20.4. Our website may use cookies and analytics in accordance with our Cookie Notice at [INSERT LINK TO COOKIE NOTICE] and any consent choices presented to you.
21. THIRD-PARTY PLATFORMS AND LINKS
21.1. We may use third-party providers for payment, scheduling, video calls, email, hosting, forms and delivery. Their services may be governed by separate terms and privacy notices. We remain responsible for our own obligations and for selecting providers with reasonable care.
21.2. We are not responsible for the content or independent services of external websites merely because we link to them. A link is not an endorsement. Your use of an external service is at your discretion and subject to its terms.
22. QUALITY OF SERVICES AND COMPLAINTS
22.1. We will provide Services with reasonable care and skill and in material accordance with information that forms part of the Contract.
22.2. If you believe a Service has not been provided as agreed, contact hello@davidmillarcoaching.com promptly with your name, the Service, the issue and the outcome sought. We aim to acknowledge complaints within five working days and provide a substantive response within 20 working days where reasonably practicable.
22.3. We may ask for further information and may propose re-performance, a replacement session, correction, credit, price reduction or refund where appropriate. This process does not restrict your statutory rights or right to seek independent advice.
23. LIABILITY
23.1. Nothing in these Terms excludes or limits liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of rights or obligations that cannot lawfully be excluded or restricted; or
any other liability which the law does not permit us to exclude or limit.
23.2. We remain responsible for providing consumer Services with reasonable care and skill. Nothing in these Terms removes your statutory remedies.
23.3. Subject to sections 23.1 and 23.2, we are not responsible for loss that was not reasonably foreseeable when the Contract was made, loss caused by inaccurate or withheld material information, or loss caused by your failure to follow reasonable instructions or obtain appropriate professional advice.
23.4. If you are a consumer, we supply Services for private use. We are not responsible for business losses, including loss of profit, revenue, opportunity, goodwill or business interruption, arising from consumer use of the Services.
23.5. If you purchase wholly or mainly for business purposes, then, to the fullest extent permitted by law:
we exclude implied terms other than those that cannot lawfully be excluded;
neither party is liable for indirect or consequential loss or loss of profit, revenue, goodwill, anticipated savings or opportunity; and
our aggregate liability arising from the relevant Contract will not exceed the total Fees paid or payable under that Contract in the 12 months preceding the event giving rise to the claim.
23.6. The business liability cap does not apply to liability listed in section 23.1, your obligation to pay Fees properly due, or infringement or misuse of intellectual property.
23.7. You are responsible for loss we reasonably incur because of your deliberate unlawful use or commercial infringement of our Materials. This is not an indemnity against claims arising from our own negligence or breach and does not require a consumer to surrender a legal right.
24. CHANGES TO SERVICES AND TERMS
24.1. We may update these Terms for future purchases by publishing a revised version and changing the “Last updated” date.
24.2. The version accepted when your Contract was made normally continues to govern that Contract. We may make a change to an existing Contract where required by law, necessary for security or safety, or reasonably required to deliver the Service, provided the change does not materially reduce your rights or the Service without an appropriate remedy.
24.3. If a proposed material change significantly disadvantages you, we will give reasonable notice and, where appropriate, allow you to end the affected part of the Contract and receive a proportionate refund for Services not supplied.
25. GENERAL CONTRACT TERMS
25.1. Entire agreement. The Contract documents listed in section 2 form the agreement between us. Nothing in this clause excludes liability for fraud or prevents a consumer relying on information that is binding under law.
25.2. Variation. A material variation to an individual Contract must be agreed in writing, except as permitted under section 24.
25.3. Assignment. You may not transfer the Contract without our written consent. We may transfer it to a successor or suitably qualified provider if this does not reduce your rights. We remain responsible for authorised subcontractors used to deliver the Service.
25.4. No third-party rights. No person other than the parties has a right to enforce the Contract, except where the Contract expressly says otherwise.
25.5. Severability. If a provision is found unlawful or unenforceable, it will be treated as modified to the minimum extent necessary or deleted, and the remainder will continue in effect.
25.6. No waiver. Delay or failure to enforce a right does not waive it. A waiver on one occasion is not a waiver on another.
25.7. Notices. Notices must be sent using the contact details in section 1 or the most recent details notified by the recipient. Email is treated as received on the next working day after sending unless a delivery-failure notice is received.
25.8. Headings. Headings assist navigation and do not alter interpretation.
26. GOVERNING LAW AND COURTS
26.1. These Terms and each Contract are governed by Scots law.
26.2. If you are a consumer resident in the United Kingdom, you may bring proceedings in the courts of the part of the United Kingdom where you live, and we may bring proceedings against you only where permitted by applicable consumer-jurisdiction rules.
26.3. If you purchase wholly or mainly for business purposes, the Scottish courts will have exclusive jurisdiction, subject to any written agreement to use mediation or another dispute-resolution process.
27. ACKNOWLEDGEMENT
27.1. By entering into a Contract, you confirm that you have had the opportunity to read these Terms and the applicable Service Description, ask questions and consider whether the Service is suitable for you.
27.2. You understand the nature and limits of coaching, that participation in exercises is voluntary, that results are not guaranteed, and that you remain responsible for your decisions and for seeking appropriate professional or emergency support.
27.3. This acknowledgement records informed agreement. It does not waive any statutory right or excuse us from exercising reasonable care and skill.
MODEL CANCELLATION FORM
Complete and return this form only if you wish to cancel a Contract within an applicable statutory cancellation period. You may instead send any other clear statement that you wish to cancel.
To: David Millar Coaching Limited, trading as David Millar Coaching
Address: 167-169 Great Portland Street, Fifth Floor, London, United Kingdom, W1W 5PF
Email: hello@davidmillarcoaching.com
I/We hereby give notice that I/We cancel my/our contract for the supply of the following Service:
Service ordered: __________________________________________
Date ordered / Contract made: ______________________________
Name of consumer(s): ______________________________________
Address of consumer(s): ____________________________________
Signature of consumer(s), only if this form is sent on paper:
Date: ______________________________________________________
CHECKOUT CONSENTS TO IMPLEMENT SEPARATELY
These statements should appear as separate, unticked boxes at checkout where relevant. They are operational text and are not a substitute for configuring the checkout correctly.
Starting a coaching service during the cooling-off period
I expressly request that David Millar Coaching begins providing the service during the 14-day statutory cancellation period. I understand that if I cancel during that period, I may be charged a proportionate amount for services supplied before I cancel. I understand that, if the service is fully performed during that period, I will lose my statutory right to cancel once it has been fully performed.
Immediate supply of Digital Content
I expressly consent to the immediate supply of the Digital Content before the end of the 14-day cancellation period. I understand that I will lose my statutory right to cancel once supply begins.
Acceptance of Terms
I have read and agree to the Terms and Conditions and the applicable Service Description.
Event health and informed consent
For Events containing intensive breathwork, cold water, heat, sweat lodge, strenuous movement or comparable practices, use a separate health-screening and informed-consent form tailored to the actual practice, venue, facilitator competence and insurance requirements.
We may update these terms from time to time. It is your responsibility to review them regularly for any changes that might impact you.